Privacy Policy
Last Updated: 3 January 2026
Raiz & Sajjad Surgical Pvt Ltd. (“Raizent”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://raizent.com/, or when you communicate with us regarding our surgical and dental instruments.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect information about you in a variety of ways. The information we may collect includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, telephone number, and business details (e.g., company name, job title) that you voluntarily give to us when you:
Request a quote or catalog.
Register for an account (if applicable).
Contact us via email or our contact forms.
Place an order for our products.
Derivative Data & Cookies
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. We may use cookies and tracking technologies to help customize the Site and improve your experience.
2. How We Use Your Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We may use information collected about you to:
Process Orders: Fulfill and manage purchases, orders, payments, and returns for surgical and dental instruments.
Communication: Respond to customer service requests, inquiries, and provide updates on your order status.
Business Operations: Compile anonymous statistical data for internal analysis to improve our products and website functionality.
Marketing: Send you information about new products, trade show appearances (e.g., Arab Health, HEMS Expo), and other updates (only if you have opted in to receive such communications).
Compliance: Fulfill legal and regulatory requirements associated with the export of medical devices.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to others. We may share information we have collected about you in certain situations:
Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and logistics/shipping partners to ensure delivery of goods.
Legal & Regulatory: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
4. Data Security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
5. Third-Party Websites
The Site may contain links to third-party websites and applications of interest (e.g., organizers of trade shows or partner organizations). Once you have used these links to leave our Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.
6. Your Rights
Depending on your location, you may have the right to:
Request access to the personal data we hold about you.
Request the correction of inaccurate personal data.
Request the deletion of your personal data.
Withdraw consent for marketing communications.
To exercise these rights, please contact us using the contact information below.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.
8. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at
Raiz & Sajjad Surgical Pvt Ltd.Toor Abad Industrial Zone, Daska Road Sialkot 51310, Pakistan
Phone: +92 (052) 3575218
Email: sales@raizent.com